Aged Care Services

Arrows

NWRH
Aged Care Services

NWRH is a registered provider of services under the following three My Aged Care programs:

  • Commonwealth Home Support Program
  • Home Care Package Program
  • Residential Aged Care Programs

Download a copy of the NWRH Frequently Asked Questions

COMMONWEALTH HOME SUPPORT PROGRAM

If you are an older person aged 65 years or over (and 50 years and over for Aboriginal and Torres Strait Islander people) who can mostly – but not completely – live and cope on your own and don’t yet need higher levels of support at home you may be eligible for this support.

As well as helping you, the Commonwealth Home Support Program can help your carer. If your carer needs to attend to everyday activities, the Commonwealth Home Support Program can arrange for someone to help you while they are away.

What services are offered under the Commonwealth Home Support Program?

  • Social support – social activities in a community-based group setting
  • Transport – helps people get out and about for shopping or appointments
  • Domestic assistance – household jobs like cleaning, clothes washing and ironing
  • Personal care – help with bathing or showering, dressing, hair care and going to the toilet
  • Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers
  • Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home
  • Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice
  • Food services – meals delivered to your home
  • Allied Health support services

How can I access services under the Commonwealth Home Support Program?

All referrals must be done through My Aged Care by phoning 1800 200 422 or registering at www.myagedcare.gov.au.

From there, the My Aged Care contact will register you, conduct a screening process over the phone (where possible) and then will take one of the following actions:

  • Refer you for a face to face home support assessment conducted by the My Aged Care Regional Assessment Service (RAS)
  • Refer you to the Aged Care Assessment Team (ACAT) if higher needs are required
  • Provide information about non–Commonwealth funded services as appropriate
  • Should you require assistance with accessing My Aged Care, please contact NWRH offices through the contact details listed on our Contact page or via email to agedcare@nwrh.com.au

HOME CARE PACKAGES PROGRAM

If you want to stay in your own home as you get older, but need some help with things like cleaning and preparing meals or with transport so you can go shopping or attend appointments a Home Care Package may help you.

What is a Home Care Package?

A Home Care Package provides a coordinated package of services tailored to meet your specific care needs to:

  • Help you stay in your own home as you get older
  • Give you choice and flexibility in the way your care and services are provided to you at home

What types of services are provided under the Home Care Package Program?

The types of services you may receive will depend on your needs. NWRH will work in partnership with you to identify your goals and needs.

The services that can be provided in a Home Care Package include, but are not limited to:

  • Support services – such as help with washing and ironing, house cleaning, gardening, basic home maintenance, home modifications related to your care needs, and transport to help you with shopping, visit your doctor or attend social activities
  • Personal care – such as help with showering or bathing, dressing and mobility
  • Nursing, allied health and other clinical services – hearing services and vision services
  • Care coordination and case management – linking your services together

How can I access services under the Home Care Program?

All referrals must be processed through My Aged Care by phoning 1800 200 422 or registering at www.myagedcare.gov.au.

From there, the My Aged Care contact will register you and assess you for eligibility. If your care needs indicate you might need a Home Care Package, you will be referred to an Aged Care Assessment Team (ACAT) to complete an assessment.

After the assessment an ACAT can approve you as eligible for either a low-level care (Level 1 or 2 package) or a high-level care (Level 3 or 4 package).

The ACAT will write to you to let you know the outcome of your assessment, the level of care you are eligible for and approved to receive, as well as an overview of that care. From here the next 4 steps you will be guided through include:

  • Find a Home Care Package provider
  • Work out the costs
  • Accept a Home Care Package
  • Begin your services

RESIDENTIAL AGED CARE

Residential aged care is for older people who for a variety of reasons can no longer live at home. Those reasons can include illness, disability, bereavement, an emergency, the changing needs of their carer, family or friends, or because it is no longer possible to manage at home without help.

What residential aged care facilities do you have?

NWRH currently manages 40 Residential Aged Care places as follows:

  • 15 Residential places allocated to Kukatja Place in Normanton
  • 10 residential places allocated to Ngooderi House in Doomadgee
  • 15 residential places allocated to Kuba Natha Hostel on Mornington Island

How can I access Residential Aged Care Services?

If you are considering moving into an aged care home, you will first need an assessment with a member of an Aged Care Assessment Team (ACAT). A member of the ACAT will talk to you about your current situation and help you work out what your options are.

ACAT’s cover all of Australia and are based in hospitals or in the local community. To find your local ACAT or for more information about ACAT assessments, call 1800 200 422 or visit myagedcare.gov.au.

Once you have completed the ACAT assessment, you will receive a letter to let you know if you have been approved as eligible for Australian Government subsidised aged care services. Your letter will tell you what type of services you are eligible for and approved to receive, as well as the reasons why. From here the next 4 steps you will be guided through include:

  • Finding an aged care home
  • Fees and charges
  • Applying to an aged care home
  • Living in an aged care home

FEE SCHEDULE

NWRH Service Fee and Client Contributions Schedule 2017-2018 is available to all clients, or potential clients looking to access NWRH services. The Service Fee and Client Contributions Schedule is aligned to the NDIS price guide and associated arrangements in Queensland, Queensland Remote and Queensland Rural Remote areas and with the Commonwealth Home Support and Commonwealth Home Care Program’s initiatives to assist people to maximise their independence.

Also detailing policies for Residential Aged Care fees download your copy of the NWRH Service Fee and Client Contributions Schedule 2017-2018- Overview and NWRH Service Fee and Client Contributions Schedule 2017-2018

ASSISTANCE

NWRH can assist service users with registering for the Commonwealth Home Support, Home Care and Residential Aged Care Programs through My Aged Care.

For assistance simply contact any of our offices on the details available from our Contact page or via email to agedcare@nwrh.com.au and ask about assistance with Aged Care.

Please note- It is important for Service Users to recognise that once approved by My Aged Care to receive services through the Commonwealth Home Support, Home Care Package or Residential Aged Care Programs, NWRH may not automatically be approved as your service provider. A service provider will be assigned dependent on your needs.

Download a copy of the guide to Accessing Home Support and Aged Care Services through NWRH