Health and Wellbeing Services


Health and Wellbeing Services

North and West Remote Health offer a range of allied health and support services to the residents of our region. Our programs and funding differs from place to place, so visit our Service Map to see what you are eligible for in your area.

Aboriginal Health Workers support the delivery of cultural awareness and provide information for clients and community.  They provide clinical follow-up both independently and as part of a multidisciplinary team as well as health education, cultural education, referrals to other health care providers where necessary and client advocacy to improve health outcomes for clients and community.

Care Support Workers provide care and support to assist people with activities of daily living including hygiene, mobility, eating, drinking, shopping, banking, appointments etc.

Child Health Nurses work as part of a multidisciplinary team to deliver nursing care to children and families with children. They support the referral, assessment and treatment for children’s health and support the development of community activities to improve community awareness of children’s health and wellbeing.

 Client Service Coordinator will work with clients during who meet the eligibility criteria for people of frail age, people with a disability and /or their carers who require service coordination due to their complex care needs.

Community Care Drivers provide a transport service for eligible older people still living at home, helping them stay independent.  The transport service can be used for pickups and drop offs to local medical appointments, social activities and local shopping.  The transport bus is fitted with a wheelchair lift and wheelie walkers are also accepted.  If you have a carer, they can also use this service to travel with you to your appointments.

Community Nurses work as part of a multidisciplinary team to deliver nursing care to individuals, families and communities in line with community needs and cultural considerations. Community outreach, assessment, prevention, treatment and community development activities including assisting in coordinating specialist health care programs are important aspects of this role.

Continence Advisors provide individualised management plans, education and advice to individuals experiencing incontinence (loss of bladder or bowel function).  Eligible patients may also receive continence products at no expense.

Coordinators provide better access to coordinated and multidisciplinary and encourage proactive client self-management.

Cultural Liaison Officers work as part of a multidisciplinary team to provide support to clients and community members to connect them with appropriate health care and follow-up services.  They assist all members of the community with transport to attend medical appointments, provide a link between services and community members and inform culturally appropriate work practices.    

Dementia Advisors provide a range of counselling and support, information and advocacy for persons with dementia. They help to understand and manage situations, behaviours and relationships associated with the patient’s need for care.

Diabetes Educators provide education and ongoing support to people at risk of
developing diabetes, those who are newly diagnosed, or who are currently living with the disease.  NWRH is a sub agent for the National Diabetes Service Scheme (NDSS) which provides products and equipment for diabetics at subsidised rates.

Dietitians provide general nutrition and dietary advice, assesses individual diets and provide practical dietary advice to help manage and treat conditions such as diabetes, heart disease, renal disease, gastrointestinal diseases, food allergies/intolerances and overweight/obesity.

Exercise Physiologists specialise in clinical exercise prescription, health education and the delivery of exercise-based lifestyle and behaviour modification programs, for the prevention and management of chronic diseases and injuries.


Health Promotion Officers develop, plan and coordinate strategies across a number of health issues to achieve health gains for people according to community need.

Mental Health Professionals work as part of a team and are trained as Psychologists, Social Workers, Occupational Therapists or Mental Health Nurses.  They provide information, assessment and treatment (including counselling) to community members who require non-acute social and emotional wellbeing support.  All acute conditions are referred to services capable of delivering this service.

Occupational Therapists enable people to participate in the activities of everyday life, including work, leisure and self-care.  Occupational therapy can benefit individuals of all ages, with a variety of conditions caused by injury or illness, psychological or emotional difficulties, developmental delay or the effects of ageing.

Physiotherapists assist people of all ages with injuries, impairments and disabilities, to improve their mobility, functional ability, movement potential and quality of life through examination, evaluation, diagnosis and physical intervention.

Podiatrists diagnose and treat a range of conditions and injuries specific to the foot and lower limbs including bone, joint, skin, nail and muscular disorders and neurological and circulatory complaints.

Psychologists treat and assist with conditions related to human behaviour. They use scientific methods to study the factors that influence the way people think, feel and learn and use evidence-based strategies and interventions to help people to overcome challenges and improve their performance. They help people to overcome relationship problems, eating disorders, learning problems, substance abuse, parenting issues, or to manage the effects of a chronic illness.

Regional Assessment Service (RAS) will work with clients to develop a support plan that reflects their aged care needs, goals and preferences. The support plan forms part of a client’s record that can be viewed online via the My Aged Care client portal.

Residential Aged Care Professionals provide services in Doomadgee (Ngooderi House), Mornington Island (Kuba Natha Hostel) and Normanton (Kukatja Place). Services available include nursing, care workers, meal preparation and lifestyle activities for residents. Residential Aged Care Services are available for respite or permanent residents. Community-based Packaged Aged Care and Community-Based Commonwealth Home Support Programs are also delivered in these communities in addition to the broader North West Queensland region.

Speech Pathologists provide assessment and management for adults and children with communication and/or eating, drinking and swallowing difficulties.

Social Workers provide information, counselling, emotional and practical support. They operate as members of the multidisciplinary health care team that provide services in a broad variety of areas, but their primary concern is to address the social and psychological factors that surround patients’ physical and/or medical presentations.

Strong Family Support Workers work as part of a multidisciplinary team to support vulnerable children and families to build practical skills and resilience and minimise their contact with the child safety system.  They work with families to support the development of parenting skills and positive communication, establish family routines, connect families with specialist health, support and wellbeing services along with providing practical in-home support such as budgeting, cleaning, cooking and planning.

Support Officers provide varied support for people requiring assistance. Support can include domestic assistance, personal care, facilitating social activities, yard maintenance, tele-health set up and functional needs assessments. Support officers work on aged care support programs, disability support programs and community support programs.

Transition Officers work closely with offenders and their families, Justice Services, Prisons, Probation and Parole and local communities to support offenders in safely returning home; support training or employment and prevent re-offending.

Wellbeing Officers support the social and emotional health of families and individuals by looking at their social circumstances. They offer a holistic approach to treating substance dependency, gambling and addressing family violence. They work on a case-by-case basis and collaborate with services in and outside of the community. They aim to work with community members and organisations to develop strength and resilience within the community.

Youth Wellbeing Officers work as part of a team to provide early intervention for children and young people.  They provide practical whole-of-family assistance to improve long-term outcomes for vulnerable children and young people at risk of, or affected by mental illness. They also provide community outreach, mental health promotion and community development activities, including group work with children and young people.