Enhanced mental health services for Croydon and Etheridge Shires

North and West Remote Health announced as new provider.

Croydon and Etheridge shires residents will receive improved access to psychological services with the launch of new mental health wellbeing programs in their region.

Northern Queensland Primary Health Network (NQPHN) has announced North and West Remote Health (NWRH) as the successful organisation to deliver the Psychological Therapies and Social and Emotional Wellbeing Programs, following an open tender process.

NWRH is a provider of mental health, wellbeing, allied health, disability, aged care, and population health programs in communities throughout the central, north-west, lower Gulf, and coastal areas of Queensland.

Services will be delivered from NWRH’s new Croydon and Georgetown locations, its established Normanton service hub, and remotely in communities in the form of:

  • individual and group sessions, and
  • telehealth or telephone/videoconferencing support.

NQPHN Clinical Governance and Performance Executive Director Gillian Yearsley said the new services in the Croydon and Etheridge shires will be flexible and adaptable to the needs of the local population.

“This will include clinician visits from mental health professionals and locally-based services, utilising a local social and emotional wellbeing workforce,” said Ms Yearsley.

“NWRH has a successful track record in delivering services within local communities, especially in remote locations.

“Their teams will be working closely with existing organisations, departments, and stakeholders in the Etheridge and Croydon shires to establish collaborative partnerships that best meet the health needs of the community.

“We’re looking forward to working with NWRH on the improved delivery of mental health services to residents in the Etheridge and Croydon shires.”

Two Community Wellbeing Officers will be placed within the Georgetown and Croydon areas, visiting and meeting with service users across the region on an ongoing basis, supported by NWRH’s visiting monthly social worker and mental health professionals.

NWRH Chief Executive Officer Evelyn Edwards said the organisation has a large and diverse team of healthcare professionals to service the needs of communities in regional, rural, and remote Australia.

“We harness firm connections with more than 40 communities throughout coastal areas, north and west Queensland, and the Gulf,” Ms Edwards said.

“These are relationships based on genuine understanding of local needs and cultural sensitivities.

“We pride ourselves on becoming a significant part of the communities in which we service.

“The majority of our teams live and work permanently in our rural and remote locations, and harness practical hands-on experience and an understanding of the hardships and challenges often faced by living remotely.

“With extensive and proven experience and resources, we look forward to becoming part of the communities within the Etheridge and Croydon shires, and delivering a flexible, fit-for-purpose, and realistic approach to mental health and wellbeing services.”

NWRH’s social worker and mental health professional visits will be undertaken on a one week in three basis, with high-quality and reliable video conference services also available at any time for those who may not be able to meet visit dates or do not wish to travel.

NWRH has also delivered services under the NDIS to people with a disability in remote areas, the establishment of current service delivery in wellbeing centres in each of Doomadgee, Mornington Island, and Normanton, and delivery of mental health programs in the western Queensland region.

More information on North and West Remote Health is available at www.nwrh.com.au


Across Northern Queensland, from Sarina in the south to the Torres Strait in the north, NQPHN commissions primary and preventative health care – that is, the health care that takes place outside of a hospital – to help ensure North Queensland communities live happier, healthier, and longer lives.

For more information on NQPHN, visit www.nqphn.com.au

Media contact
Gavin Broomhead   |   NQPHN Communications Manager   |   m: 0488 072 844