Key industry professionals and community leaders from across the region met in the remote community of Normanton; heart of Queensland’s Gulf Country today to launch a significant plan towards reconciliation on behalf of leading health service provider North and West Remote Health (NWRH).
A continuation in the organisations reconciliation journey; the launch of their Reconciliation Action Plan (RAP)- ‘Innovate’ follows the success of their first action plan titled ‘Reflect’ in 2015.
A provider of allied health, mental health and wellbeing, disability and aged care services and support to over fifty communities across North, West and Central West Queensland, NWRH’s integrated service model sees care delivered to some of Northern Australia’s most regional, remote and rural communities.
Committed to delivering services to all Australians; including many Aboriginal and Torres Strait Islanders who live within their service footprint, NWRH embeds mutuality in respectful relationships and cultural competence at all levels of operations.
Lead and championed by NWRH Director Eddie Fewings and Director Hon. Mike Reynolds who Co-Chair the organisations Cultural Competency and Stakeholder Engagement Committee, NWRHs whole of organisation reconciliation agenda has seen significant advances realised to date.
Supported by Reconciliation Australia and the NWRH Board, achievements have included the formalisation of processes for embedding of cultural competencies with staff; policy and procedure development and implementation; local relevance though community consultation, quality assurance and improvement pathways and processes for achieving cultural security of Aboriginal and Torres Strait Islander clients in order to achieve improved health and wellbeing outcomes.
Speaking on the significance of the launch and the organisations reconciliation journey, NWRH Manager of Cultural and Community Relations Randal Ross stated, “the Innovate RAP launch proposes to further enhance relationships, respect and opportunities to ensure NWRH complement existing services and best connect with the communities in our service delivery footprint.
“NWRHs commitment to self-determination of better health outcomes is contributing to ‘Closing the Gap’ in Aboriginal and Torres Strait Islander Health.
“Remaining accountable to our members and communities to ensure full access, provides positive choices in the lives of many in remote, rural and urban communities”