As a care recipient of NWRH you have the following rights:
- to be treated and accepted as an individual, and to have my individual preferences respected;
- to be treated with dignity, with my privacy respected; :
- to receive care that is respectful of me, my family and home;
- to receive care without being obliged to feel grateful to those providing my care;
- to full and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding my care;
- to be treated without exploitation, abuse, discrimination, harassment or neglect.
- to be involved in identifying the community care most appropriate for my needs;
- to choose the care and services that best meet my assessed needs, from the community care able to be provided and within the limits of the resources available;
- to participate in making decisions that affect me;
- to have my representative participate in decisions relating to my care if I do not have capacity.
CARE AND SERVICES
- to receive reliable, coordinated, safe, quality care and services which are appropriate to my assessed needs;
- to be given before, or within 14 days after I commence receiving care, a written plan of the care and services that I expect to receive;
- to receive care and services as described in the plan that ta account of my lifestyle, other care arrangements and cultural linguistic and religious preferences;
- to ongoing review of the care and services I receive (both periodic and in response to changes in my personal circumstances), and modification of the care and services as required.
- to privacy and confidentiality of my personal information;
- to access my personal information.
- to be helped to understand any information I am given;
- to be offered a written agreement that includes all agreed matters;
- to choose a person to speak on my behalf for any purpose.
COMMENTS AND COMPLAINTS
- to be given information on how to make comments and complaints about the care and services I receive;
- to complain about the care and services I receive, without fear of losing the care or being disadvantaged in any other way;
- to have complaints investigated fairly and confidentially, and to have appropriate steps taken to resolve issues of concern.
- to have my fees determined in a way that is transparent, accessible and fair;
- to receive invoices that are clear and in a format that is understandable;
- to have my fees reviewed periodically and on request when there are changes to my financial circumstances;
- not to be denied care and services because of my inability to pay a fee for reasons beyond my control.
As a care recipient of NWRH you have the following responsibilities:
- to respect the rights of care workers to their human, legal and industrial rights including the right to work in a safe environment;
- to treat care workers without exploitation, abuse, discrimination or harassment.
CARE AND SERVICES
- to abide by the terms of the written agreement;
- to acknowledge that my needs may change and to negotiate modifications of care and service when my needs do change;
- to accept responsibility for my own actions and choices even though some actions and choices may involve an element of risk.
- to give enough information to assist the approved provider to develop, deliver and review a care plan;
- to tell the approved provider and their staff about any problems with the care and services.
- to allow safe and reasonable access for care workers at the times specified in my care plan or otherwise by agreement;
- to provide reasonable notice if I do not require a service.
- to pay any fee as specified in the agreement or negotiate an alternative agreement with the provider if any changes occur in my financial circumstances;
- to provide enough information for the approved provider to determine an appropriate level of fee.