Policies & Charters

NWRH Client Charters

• Charter of Aged Care Rights 
• Australian Charter of Healthcare Rights (PDF)

NWRH Client Policies

• NWRH Service Fee & Client Contributions Schedule 2018-2019 (PDF)
• NWRH Privacy and Confidentiality Policy (PDF)
• NWRH Privacy and Confidentiality Procedure (PDF)
• NWRH Compliments, Complaints and Feedback Policy and Procedure (PDF)
• NWRH Financial Hardship Policy (PDF)
• NWRH Consumer Rights and Responsibilities Policy (PDF)