Cultural Competency and Corporate Capabilities

As an organisation, NWRH is committed to providing culturally competent services. We operate in Aboriginal and Torres Strait Islander communities—and with Aboriginal and Torres Strait Islander clients—and aim to promote mutually respectful relationships within the community. Strategies we have implemented to develop and embed this competence within NWRH include:

  • Cultural Competency and Stakeholder Engagement Committee
  • Dedicated Manager Cultural and Community Relations and Cultural Liaison Officers 
  • Practices that encourage retention and career progression of Indigenous staff
  • Reflect and Innovate Reconciliation Action Plans 
  • Emerging Leaders Program 
  • Cultural induction for all staff

NWRH has established effective local relationships and worked to integrate into local communities. This ensures we have a solid understanding of cultural sensitivities, as well as the potential barriers to the successful delivery of health services in rural and remote Queensland. Through responsiveness, community focus and a local approach, as well as open-minded, inclusive workplace practices, we aim to deliver healthcare services that are needed throughout Townsville, Mount Isa, Longreach, Normanton, Doomadgee, Cloncurry, Mornington Island and surrounds.

Orange Right Arrow

Quality, Risk and Compliance

NWRH has a multi-faceted approach to quality improvement, risk and compliance.  This is supported by:

  • Accreditation against the requirements of AS/NZS ISO 9001:2015 Quality Management System
  • Compliant with AS ISO 31000:2018—Risk Management
  • Accreditation against the requirements of the NDIS Practice Standards
  • Accreditation against the requirements of Community Home Support & Home care Packages by the Australian Aged Care Quality & Safety Commission
  • A comprehensive Compliance Management system—Tickit on Demand
  • An integrated client management program, including scheduling and billing—Procura
  • An integrated financial system—Microsoft Nav (Navision)

NWRH is a Company Limited by Guarantee, managing multiple grant contracts from Commonwealth and State Departments, and not for profit organisations. The Board comprises of seven qualified Directors who have extensive experience in all aspects of corporate governance and health. Supported by the Audit and Risk Committee, Cultural Competency and Stakeholder Engagement Committee and Clinical Governance Committee, we ensure strong governance, transparency and compliance.