Corporate Information

Corporate Strengths & Capabilities

Team meeting with other office sites at the Mount Isa NWRH Meeting Room.

Open-minded, inclusive and adaptable workplace practices ensures the successful delivery of Primary Health Care in regional and remote areas.  NWRH has established effective local relationships and worked to integrate into local communities.  With NWRH’s intimate knowledge of concerns, challenges, cultural sensitivities and barriers unique to regional and rural communities, we are a stand out in service delivery through:

  • Responsiveness
  • Community Focus
  • Local Approach
  • Extensive Experience

Financial & Statutory Information

Mount Isa NWRH consult Room, Available information pamphlets,

NWRH is a Company Limited by Guarantee, managing multiple grant contracts from Commonwealth and State Departments, and not for profit organisations. NWRH delivers health related programs to Central West, North West, Northern Queensland and the Lower Gulf of Carpentaria.

The company complies with all aspects of contract milestones, including financial acquittals.

The Board comprises of seven highly qualified Directors who have extensive experience in all aspects of corporate governance and health. To ensure strong governance, transparency and insight into all elements of the organisation’s operation the Board is supported by the following Committees:

  • Audit and Risk
  • Cultural Competency and Stakeholder Engagement
  • Clinical Governance

NWRH uses Microsoft Nav (Navision).  An integrated financial system that is tailored to the company’s financial and contract management requirements.

Quality, Risk & Compliance

NWRH has a multi-faceted approach to quality improvement, risk and compliance.  This is supported by:

  • Accreditation against the requirements of AS/NZS ISO 9001:2015 Quality Management System
  • Compliant with AS ISO 31000:2018 – Risk Management
  • Accreditation against the requirements of the NDIS Practice Standards
  • Accreditation against the requirements of  Community Home Support and Home care Packages by the Australian Aged Care Quality and Safety Commission
  • A comprehensive Compliance Management system – “Tickit on Demand”
  • An integrated client management program, including scheduling and billing – Procura

Cultural Competency

Two ladies holding hands at a NWRH Aged Care Facility

Services operating in Aboriginal and Torres Strait Islander communities or with Aboriginal and Torres Strait Islander clients must be culturally competent to promote mutuality in respectful relationships with the community.

NWRH have in-house processes that support the organisation to develop and embed this competence.  These include:

  • Cultural Competency and Stakeholder Engagement Committee
  • Dedicated Manager Cultural and Community Relations and Cultural Liaison Officers
  • Practices that encourage retention and career progression of Indigenous staff.
  • Reflect and Innovate Reconciliation Action Plans
  • Emerging Leaders Program
  • Cultural induction for all staff

View a copy of the NWRH INNOVATE Reconciliation Action Plan 2019 – 2021 (PDF).