Navigation Services
Support to navigate mental health and wellbeing services
At NWRH, our Front Door and Journey Coordination services are part of the MyndKind program, designed to help people access the right mental health and wellbeing support, at the right time.
We understand that navigating services can feel overwhelming. These services provide a welcoming, compassionate starting point, helping individuals and families connect with supports that meet their needs whether through MyndKind or other local services.
MyndKind is a stepped care model, meaning support is matched to what a person needs right now, and can change over time
Front Door Services
Front Doors are community-based access points where people can walk in or connect to receive immediate support, information, and guidance.
They are designed to ensure that support starts when you ask for it, not after long processes or referrals.
Our Front Door team can:
- Provide immediate, compassionate support when you need it
- Help you talk through what’s going on and what support might help
- Connect you to:
o Mental health services
o Alcohol and other drug (AOD) supports
o Social and community services - Assist with referrals and service navigation
- Support you to access the MyndKind program or other services
Where are our Front Doors located?
NWRH offer Front Door services in:
- Townsville
- Georgetown (with outreach across Etheridge Shire and Croydon communities)
Journey Coordination
A Journey Coordinator is someone who works alongside you over time, helping you navigate services and stay connected to the supports you need.
They act as an independent partner in your care, focusing on building trust and helping you feel confident managing your wellbeing.
How Journey Coordination can help!
Journey Coordinators can:
- Take time to understand your situation, goals, and needs
- Help you explore and access the right services and supports
- Coordinate care across different providers
- Provide practical guidance, information, and advocacy
- Support you through changes in your circumstances
- Build your confidence to manage your wellbeing independently
Support is flexible and tailored – you may need short-term guidance or longer-term coordination.
Where are our Journey Coordination services available?
NWRH offer Journey Coordinator services in:
- Townsville and surrounding areas
- Mackay and surrounding areas
- Cairns and surrounding areas
Frequently Asked Questions
MyndKind services are designed for people who may:
- Be experiencing mental health or wellbeing challenges
- Be going through a difficult life situation or stress
- Have difficulty accessing other services
- Be facing financial, social, or geographic barriers
There are no strict eligibility criteria, and you do not need a diagnosis or referral to get started.
Walk in or contact a Front Door:
- Visit our Townsville or Georgetown Front Door locations
- Speak directly with a team member for immediate support
Call the Medicare Mental Health Phone Service 1800595212:
- A free national service that can connect you to MyndKind or other supports
- Available for individuals, carers, GPs, and service providers
Referral from a GP or service provider:
- GPs and other providers can refer using a Connection Form
- No mental health treatment plan is required
Self-referral:
- You can Contact Us directly. No referral needed.